At SwiftCare Pharma, we are committed to ensuring that your pharmaceutical products are delivered to you in a timely, secure, and efficient manner. Our Shipping Policy outlines the procedures, terms, and conditions related to the delivery of your orders. Please read the following information carefully to understand our shipping practices and policies.

1. Order Processing:

• Processing Time: Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification when your order has been shipped.
• Order Confirmation: Once your order is placed, you will receive an order confirmation email with details of your purchase. If you do not receive this email, please check your spam/junk folder or contact our customer service team.

2. Shipping Methods and Delivery Times:

• Standard Shipping: We offer standard shipping for all domestic and international orders. Delivery times vary based on your location:
  • Domestic (within [Country]): 3-7 business days
  • International: 7-14 business days
• Express Shipping: For faster delivery, we offer express shipping at an additional cost. Delivery times are as follows:
  • Domestic (within [Country]): 1-3 business days
  • International: 3-7 business days

3. Shipping Charges:

• Domestic Orders: Shipping charges for domestic orders will be calculated at checkout based on the weight and destination of your order.
• International Orders: Shipping charges for international orders will also be calculated at checkout based on the weight and destination. Please note that international shipments may be subject to customs duties and taxes, which are the responsibility of the customer.

4. Order Tracking:

• Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on our courier partner’s website.

5. Delivery Destinations:

• We ship to most countries worldwide. If your country is not listed at checkout, please contact our customer service team for assistance.

6. Delivery Issues:

• Delays: While we strive to ensure timely delivery, unforeseen circumstances such as weather conditions, customs delays, or carrier issues may cause delays. We will keep you informed of any significant delays.
• Lost or Damaged Packages: If your package is lost or arrives damaged, please contact our customer service team immediately. We will work with the courier to resolve the issue and ensure you receive your order.

7. Address Accuracy:

• Please ensure that all delivery information is accurate and complete at the time of order placement. SwiftCare Pharma is not responsible for delays or misdeliveries resulting from incorrect or incomplete delivery information.

8. Shipping Restrictions:

• Some products may be subject to shipping restrictions based on local laws and regulations. We will notify you if any part of your order cannot be shipped to your location.

9. In-Store Pickup:

• If you prefer, you can choose to pick up your order from our physical store location. You will be notified when your order is ready for pickup. Please bring a copy of your order confirmation email and a valid ID for verification.

10. Special Delivery Instructions:

• If you have any special delivery instructions or requests, please include them in the “Order Notes” section during checkout. We will do our best to accommodate your needs.

11. Contact Us:

• If you have any questions or concerns about our shipping policy, please feel free to contact us at:

SwiftCare Pharma
Address :- 72 , Karamana , Nedumcadu , NSS Kanaka Jubilee Mandiram, Thiruvananthapuram 695002
Email :- customercare@swiftcarepharma.com
Phone :- +1 9293424870

Thank you for choosing SwiftCare Pharma. We are committed to providing you with the best service and ensuring your orders reach you in a timely and efficient manner.