At SwiftCare Pharma, we strive to ensure that our customers are fully satisfied with their purchases. Our Return Policy outlines the conditions and procedures for returning products. Please read this policy carefully to understand your rights and obligations regarding returns.

1. Eligibility for Returns:

• Defective or Damaged Products: If you receive a product that is defective, damaged, or not as described, you are eligible for a return or exchange.
• Incorrect Products: If you receive a product that is not the item you ordered, you can return it for a replacement or refund.
• Product Condition: Products must be returned in their original packaging, unused, and in the same condition as when they were received.

2. Return Process:

• Request a Return: To initiate a return, please contact our customer service team within 30 days of receiving your order. Provide your order number, details of the product, and the reason for the return.
• Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and detailed instructions on how to return the product.
• Packaging: Securely pack the product in its original packaging, including all accessories, documentation, and proof of purchase. Clearly mark the RA number on the outside of the package.
• Shipping: You are responsible for the shipping costs of returning the product. We recommend using a trackable shipping method to ensure that the product arrives safely at our facility.

3. Inspection and Processing:

• Inspection: Once we receive your returned product, our quality control team will inspect it to verify its condition and eligibility for return.
• Processing Time: Return processing may take up to 10 business days from the date we receive the product.
• Refunds and Exchanges: If the return is approved, you will receive a refund or exchange, as per your request. Refunds will be issued to the original payment method used at the time of purchase.

4. Non-Returnable Items:

• Perishable Goods: Items such as vaccines, biologicals, and other perishable products are not eligible for return.
• Opened Products: Products that have been opened, used, or partially consumed are not eligible for return, unless they are defective or damaged.
• Custom Orders: Customized or special-order products are not eligible for return.

5. Exceptions and Special Cases:

• Recalls: In the event of a product recall, SwiftCare Pharma will provide instructions on how to return or dispose of the affected product and will issue a refund or replacement.
• Shipping Errors: If you receive a product due to our shipping error, SwiftCare Pharma will cover the return shipping costs.

6. Contact Information:

For any questions or assistance regarding returns, please contact our customer service team:

SwiftCare Pharma
Address :- 72 , Karamana , Nedumcadu , NSS Kanaka Jubilee Mandiram, Thiruvananthapuram 695002
Email :- customercare@swiftcarepharma.com
Phone :- +1 9293424870 

We are here to help and ensure that your experience with SwiftCare Pharma is positive and satisfactory.

7. Changes to the Return Policy:

SwiftCare Pharma reserves the right to modify or update this Return Policy at any time. Any changes will be posted on our website, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about our return procedures.

Thank you for choosing SwiftCare Pharma. Your health and satisfaction are our top priorities.